Returns

We want you to love what you receive. If a piece is not quite right, this is how to send it back.

Starting a return

• Get in touch through our contact page within 14 days of your parcel arriving. Choose the subject Returns and exchanges, and include your order number.
• We will reply with return instructions and the address to send your piece to.
• Pack the piece in its original packaging, unworn and unused, and send it back to us. Please keep your postage receipt until we confirm it has arrived.

Your options

Refund to your original payment method. Available for orders delivered within Australia and New Zealand. Refunds are processed within 5 to 7 business days of us receiving your return.

Store credit worth 105%. Choose store credit and we will add an extra 5% to the value of your return. It is emailed to you within 2 to 3 business days, never expires, and can be used on anything in the shop. Store credit is available for orders from every region, and is the return option for orders outside Australia and New Zealand.

Faulty or damaged pieces

If your piece arrives damaged or develops a fault, contact us as soon as you can with a few photos and we will repair it, replace it or refund it. Nothing on this page limits your rights under the Australian Consumer Law.